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Shipping & Returns

Returns

We do not provide refunds for items purchased.  We have done our best to represent our product’s capabilities.   If you have questions about features or supported platforms, please ask before you purchase.  At this time we cannot support buying and returning “renting” equipment for those that want to use it for a one time shoot.   If you are dissatisfied, please reach out to us at sales@24shots.com to help us understand why.   Our goal is to have ecstatic customers.

Shipping


We can ship to virtually any phisical address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

International Orders

Local taxes and customs duties usually apply and are added once your shipment reaches its destination. Please see your local authorities for more information. 24shots does not know when additional charges such as additional brokerage fees will apply. These additional charges are the responsibility of the buyer. You are responsible for following import regulations for your country. All AC items we sell are 110VAC unless marked otherwise. It is your responsibility to follow the radio-frequency use rules in your country. Refused or returned shipments in which 24shots incurs additional shipping fees will be assessed on the return credit. Please do not request that we falsify your invoices or suppress tariff codes or country-of-origin information. Note that our gift processing option will not reduce your taxes or duties and is not available for international orders.

Can you list a lower amount on my invoice?

We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount, and is taxable. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do.

Attention International CustomersWe screen diligently for Credit Card fraud! Due to the increasing high risk of fraud with accepting international orders, we have some restrictions in place to deter fraudulent activity. We reserve the right to delay the processing of your order until we have verified your credit card information. If we are unable to verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase. Please note that we pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.

Due to United States sanctions, we cannot ship to these countries: Cuba, Iran, Iraq, North Korea, Libya, and Sudan. We reserve the right to refuse the processing of any orders from countries that are known to be actively involved in credit card fraud.

To facilitate processing of International orders, in some circumstances we may ask that one or more of the following items be e-mailed to us:

  • A front and back copy of the credit card being used to make your purchase.
  • A photo identification that contains a signature and matches the first and last name on the credit card being used.
  • A recent credit card statement that matches the first and last name on the credit card being used.

We are pleased to accept orders from outside of the United States. We support payment via Visa & Mastercard payment methods for International customers. All items in our store are listed in US dollars. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. 

Limited Warranty

24shots products have been manufactured under the highest standards of quality and workmanship. 24shots warrants to the original consumer purchaser and parts of this product to be free from defects in material and workmanship during normal use, for 30 days from date of purchase. A replacement for any defective part will be supplied free of charge for installation by you. Defects or damage caused by the use of other than genuine 24shots parts are not covered by this warranty. This warranty shall be effective from the date of purchase as shown on the purchaser's receipt. Some states do not allow imitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty is valid for the original purchaser only and excludes product damage due to installation error, product abuse, or product misuse, whether performed by a contractor, service company, or yourself. 24shots will not be responsible for labor charges, and/or damage incurred in installation, repair or replacement, nor for incidental or consequential damages.

Some states, provinces, and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state, province to province, and nation to nation.

24shots LLC will advise you of the procedure to follow in making warranty claims.